Reference

What ix7 Does With Your Information

This Privacy Policy covers every piece of information you share with ix7 when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

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Information We Collect and How We Use It

ix7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the information needed to verify your identity. Every transaction you make through bKash, Nagad or Rocket generates a record — the transaction reference, amount and timestamp — which we keep to process your deposits

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and withdrawals and to resolve any disputes. We also collect device and session data: your IP address, browser type and the pages you visit inside the lobby. This helps us keep your account secure and deliver the right version of the platform to your device. We
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do not sell your personal data to third parties. We share information only where required by the payment process — for example, passing a bKash reference to confirm a deposit — or where required by applicable law. Our data retention period depends on the type of
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record; payment records are held longer than session logs, in line with financial record-keeping requirements. Eligibility to use the platform and how your data is processed both depend on your local law and the regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About This Policy

If you have questions about your data, want to request a copy of what we hold, or need to correct information on your account, our support team handles privacy requests directly. Send your request through any of the channels below with your registered account details so we can locate your record quickly.

Email Support Send your privacy request to our support address. Include your registered email and account number so we can locate your data record without delay.

Live Chat Open the chat window inside your account dashboard. Our team can confirm what data we hold and walk you through a deletion or correction request in real time.

Account Settings Some data — like your contact details and notification preferences — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Security and Your Rights

We apply technical and organisational measures to keep your account data secure. Your login is protected by OTP verification, and your payment data — including bKash, Nagad and Rocket transaction references — is stored in encrypted form. You have the right to access, correct or request deletion of your personal data, subject to any legal obligations we have to retain certain records.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences and measure how pages perform. You can manage cookie settings through your browser at any time.

Account Security

Your account is protected by OTP login verification. If we detect unusual access — a new device or location — we may ask you to re-verify before allowing a withdrawal.

Data Retention

Payment records — bKash, Nagad and Rocket transaction logs — are kept for the period required by financial record-keeping obligations. Session logs are held for a shorter period.

Your Rights

You can request a copy of your data, ask us to correct inaccurate information, or request deletion where no legal hold applies. Contact our support team to start any of these requests.

Common Questions About Privacy at ix7

These are the questions we hear most often about how we handle personal data. If your question isn't answered here, reach out through live chat or email and our team will respond directly.

We collect your name, email address, contact number and the identity details needed to verify your account. We also record your device type and session data each time you log in.

We store the transaction reference, amount and timestamp for each deposit or withdrawal. We do not store your mobile banking PIN or full wallet credentials — those stay on your own device and app.

Yes. Contact our support team through live chat or email with your registered account details. We will compile and send you a copy of the personal data we hold within a reasonable timeframe.

Send a deletion request through live chat or email. We will remove your personal data where no legal obligation requires us to keep it — payment records may be retained for the legally required period.

We share data only where necessary to process your payments — for example, passing a bKash transaction reference to confirm a deposit — or where required by applicable law. We do not sell personal data.

Cookies keep your session active and remember lobby preferences like your last game category. You can clear or block cookies through your browser settings; some features may not function fully without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

What ix7 Does With Your Information

How to Contact Us About This Policy

Data Handling, Security and Your Rights

Cookie Use

Account Security

Data Retention

Your Rights

Common Questions About Privacy at ix7

01 What personal information does ix7 collect when I open an account?

02 Do you store my bKash, Nagad or Rocket payment details?

03 Can I request a copy of the data you hold about me?

04 How do I ask ix7 to delete my account data?

05 Does ix7 share my data with third parties?

06 How do cookies work on the ix7 platform?

Privacy Policy

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