Reference

Terms and Conditions That Govern Your ix7 Account

These terms set out what you can expect from us and what we ask of you when you use ix7. Access and eligibility depend on your local law and the region you are in — please read before you open an account.

Account eligibility by local lawbKash, Nagad, Rocket wallet rulesFair-use and conduct standardsAccount suspension conditionsHow to raise a dispute
ix7 Terms and Conditions That Govern Your ix7 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Handle Your Data

Security and transparency sit at the centre of how we operate. Your account data and wallet links — including bKash, Nagad, and Rocket details — are handled with access controls that limit who inside our team can view them. We keep transaction records for as long as required by our operational obligations, and you can request a summary of your account activity at any time through the Help Centre.

Data Retention

We retain account and transaction records for the period required under our operational obligations. You may request a copy of your data via the Help Centre at any time.

Wallet Verification

bKash, Nagad, and Rocket details are verified against your registered name at the point of withdrawal. Mismatches pause the transaction until you confirm the correct wallet.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be ix7 support.

Requesting Changes

To update your registered name, mobile number, or linked wallet, contact support with valid identification. Changes take effect after manual review, typically within one business day.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team can help. Reach out through the channel that works for you — we aim to respond to all terms-related queries within one business day.

Live Chat Start a live chat session from any page on ix7 to ask about a specific term, a wallet rule, or an account decision you want explained.
Email Support Send a detailed message to our support address for written confirmation of how a rule applies to your account or your bKash, Nagad, or Rocket transaction.
Account Help Centre Access the Help Centre from your account dashboard to find term-specific articles covering wallet name-matching, eligibility checks, and dispute steps.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply. If your question is not covered here, live chat or email support can give you a written answer.

Access depends on your local law and the region you are in. You are responsible for checking whether use is permitted where you are located before opening an account.

Withdrawals to bKash, Nagad, or Rocket are paused when the wallet name does not match your registered account name. Contact support with proof of ownership to resolve the mismatch.

We publish the current version on this page with a revision date at the footer. Continuing to use your account after an update means you accept the revised terms as they stand.

We may suspend or close accounts for breaches such as duplicate registration or misuse. Where possible we will notify you, but serious breaches may result in immediate action without prior warning.

Start with live chat or email support and give the transaction reference or the date of the decision. We aim to acknowledge disputes within one business day and resolve them promptly.

Your account wallet holds funds for placing activity on the platform only. It is not a banking product, earns no interest, and is subject to the terms set out on this page.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.